Head of Housing and Tenancy Sustainability
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Are you ready to lead a revolutionary approach that puts tenants at the centre of everything we do? At Trivallis, our ambitious new tenant services strategy is transforming how we support our communities. As Head of Housing & Tenancy Sustainability, you’ll champion this change, ensuring our services are built around people, not processes, to make a real difference where it matters most.
Team around the tenant
At Trivallis, we’re committed to making each tenant feel supported by a team that works seamlessly together. With our “Team around the Tenant” approach, everyone involved in supporting our tenants—housing officers, support staff, and more—works collaboratively, focusing on the individual needs of each tenant. This means that instead of dealing with different departments separately, tenants experience a united team that listens, responds, and takes action as one. It’s a simpler, more personal way to provide the support that matters, ensuring tenants feel valued and empowered.
The role
You’ll guide our “Team Around the Tenant” initiative, shifting from traditional, top-down structures to a collaborative model that listens to tenants’ needs. You’ll lead and support your team to provide high-quality, proactive support, while managing our Support and Sheltered Housing functions. With operational responsibility, you’ll ensure compliance with housing regulations, monitor performance, and drive continuous improvement. As part of Trivallis’ leadership team, you’ll work to ensure tenants receive personalised support that enables them to thrive.
About you
We’re looking for a collaborative and compassionate leader with experience in housing or support services. You’re motivated to make a meaningful difference and have a track record of inspiring high-performing teams. Inclusivity is at your core, and you bring a fresh, forward-thinking perspective. You’re a skilled communicator who builds trust through clear, empathetic interactions. If you’re excited to help us reimagine housing support in South Wales and put tenants first, we’d love to hear from you.
Why join Trivallis?
At Trivallis, we’re more than just a landlord. We’re redefining what it means to support our communities. Trustworthiness, kindness, progressiveness, and inclusivity are at the heart of our culture. Our goal is simple: to improve the wellbeing of our tenants and empower them to thrive.
We offer more than just a job; we offer a career that makes a difference. You’ll work alongside passionate colleagues, enjoy competitive benefits, and have the opportunity to grow in an environment that celebrates kindness and inclusivity. This is your chance to be part of a progressive team, driving positive change in the lives of those we serve. Together, we can build a brighter future for everyone.
Some of the benefits you’ll enjoy include:
- A generous 30-day annual leave entitlement
- Generous Local Government Defined Pension scheme
- Health Shield Cash Back plan for you and your family
- Flexible working arrangements to help you achieve a healthy work-life balance
- A comprehensive learning and development programme with investment in your personal growth
- Opportunities to promote diversity and inclusivity across Trivallis
How to Apply
Ready to take on this exciting challenge? Apply today by submitting your application by 1st December 2024 We’re looking forward to welcoming you to our team!
Interviews will take place on Thursday 12th December.
Trivallis welcomes part time and job share applications.
The Company
The performance of our organisation is influenced by our people within it. Progressive growth, progressive ideas, progressive culture. Our recipe for success is demanding more of ourselves, stretching and striving to do things that haven’t been done before but that truly improve the lives of our tenants within our communities.
Are you looking for a career where you can make a real difference to the quality of people’s lives and our services? We are one of the largest housing associations in Wales and provide 10,000 homes and a diverse range of services to our residents, their families and communities.
Over recent months we have developed ambitious plans to change and improve how we deliver services. These plans were developed by listening to residents, staff and partners and looking at how new technology can make our services more accessible and responsive to our customers.
If you think you could be as excited as we are about the future, we would be delighted to hear from you. We are looking for highly motivated individuals who have a genuine passion and demonstrable experience of delivering quality services as well as transferable skills gained in the private or public sector.
Benefits
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