Commercial and non-rental debt officer
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Commercial and non-rental debt officer
Full time
Permanent
£35,595
Flexible working
Are you passionate about making a real difference in your community while growing your career?
If so, this is your opportunity to use your skills to help us deliver value, quality, and great service.
The Role
Tired of the same routine every day? Looking to make a meaningful impact?
Join our new team and help shape the management of our commercial, garage, and leasehold tenants. You'll be responsible for identifying and recovering sundry debts, such as rechargeable works and former tenant debts.
As a Commercial and Non-Rental Debt Officer, you'll play a crucial role in developing new ways to maintain customer satisfaction, leading to higher retention rates and identifying additional income streams for the business.
By working closely with colleagues and stakeholders across Trivallis and our communities, you'll help raise the profile of our commercial, garage, and leaseholder tenants. You'll take ownership of issues, ensure involvement from key stakeholders, and create new processes to resolve problems.
About You
We are seeking a highly organized and adaptable individual with strong communication, numeracy, and literacy skills. You should be innovative in your approach to problem-solving and unafraid of failure.
You must be a team player, capable of working closely within a small team, providing and receiving feedback, and being open to new ideas.
Attention to detail and the ability to follow and monitor processes effectively are essential. Proficiency in Microsoft Office, including Word, PowerPoint, Outlook, and Excel, is important. You should be comfortable handling various operational inquiries efficiently while managing multiple tasks simultaneously.
A flexible and proactive approach to work is crucial, along with a professional, polite, and friendly telephone manner. If you thrive in a dynamic environment and can balance competing priorities with ease, we’d love to hear from you.
Why Join Trivallis?
We are a community mutual housing association which is owned by our tenants, rooted in our local communities, and working through collaboration and partnership. Joining us means becoming part of a supportive, inclusive, and forward-thinking team. We value our people and are committed to helping you develop your skills and achieve your goals. You will benefit from:
- A generous 30-day annual leave entitlement
- Generous Local Government Pension scheme
- Flexible/Hybrid working, with three days in the office and two days at home
- Cash back plan for you and your family
- Active Wellbeing support groups across the business
- Learning and development programme where we invest in your personal development
- Opportunity to be involved in facilitating the diversity and inclusivity across Trivallis
We support flexible working and job share arrangements and are happy to discuss how we can make this role work for you.
The successful candidate will be subject to a DBS check.
How To Apply
Ready to take on this exciting challenge? Apply today by visiting our careers page and submitting your application by 28th April We’re looking forward to welcoming you to our team!
Please be aware that we reserve the right to shortlist and interview throughout the recruitment campaign, so please don’t delay getting your application to us.
The closing date for receipt of applications is 28th April
Direct applications from individual candidates are preferred for this job opportunity. We kindly ask recruitment agencies to refrain from contacting us via email or phone. Unsolicited approaches will not be considered or responded to.
We want all candidates to feel they can perform at their best when applying for a role at Trivallis. If there are any adjustments you’d like us to make to help you get the most out of the experience please let our People Services team know on People.services@trivallis.co.uk.
We’re proud to be a Disability Confident Employer, committed to creating an inclusive workplace where everyone can thrive. We believe that talent comes in many forms, and we actively remove barriers to ensure our recruitment process is fair, accessible, and welcoming to all. If you require any adjustments during the recruitment process, just let us know – we’re here to support you every step of the way.
If you would like to find out more about this role, please contact, Ben Pryor- Commercial and non-debt manager. Ben.pryor@trivallis.co.uk 01443 494 599
The Company
The performance of our organisation is influenced by our people within it. Progressive growth, progressive ideas, progressive culture. Our recipe for success is demanding more of ourselves, stretching and striving to do things that haven’t been done before but that truly improve the lives of our tenants within our communities.
Are you looking for a career where you can make a real difference to the quality of people’s lives and our services? We are one of the largest housing associations in Wales and provide 10,000 homes and a diverse range of services to our residents, their families and communities.
Over recent months we have developed ambitious plans to change and improve how we deliver services. These plans were developed by listening to residents, staff and partners and looking at how new technology can make our services more accessible and responsive to our customers.
If you think you could be as excited as we are about the future, we would be delighted to hear from you. We are looking for highly motivated individuals who have a genuine passion and demonstrable experience of delivering quality services as well as transferable skills gained in the private or public sector.
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